Refund and Returns Policy

Last Updated: 1 June 2026

At Chameleon Packaging, customer satisfaction is important to us. Please review our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

Products may be eligible for return if:

  • The item is unused and unopened
  • The item remains in its original packaging
  • The item is in resalable condition
  • The return request is submitted within 30 days of delivery
  • Proof of purchase is provided

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Customized packaging products
  • Personalized products
  • Bulk special-order products
  • Opened packaging materials
  • Used products
  • Clearance or final-sale items
  • Gift cards
  • Digital products

3. Damaged, Defective, or Incorrect Orders

If you receive:

  • A damaged item
  • A defective item
  • An incorrect item

Please contact us within 7 days of delivery.

Include:

  • Order Number
  • Description of the issue
  • Photographs of the product
  • Photographs of packaging when applicable

4. Return Authorization

Customers must contact our support team before returning any item.

Returns shipped without authorization may not be accepted.

5. Refund Process

After receiving and inspecting the returned item:

  • Approved refunds will be issued to the original payment method.
  • Processing times may vary depending on your financial institution.
  • Original shipping charges are generally non-refundable unless the return results from our error.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped
  • The item arrived damaged
  • The item was defective upon arrival

7. Exchanges

When inventory permits, exchanges may be offered for damaged or defective products.

8. Order Cancellations

Orders may be canceled before processing or shipment.

Orders already shipped may not be eligible for cancellation.

9. Chargebacks

Customers are encouraged to contact our customer support team before initiating a chargeback.

Fraudulent chargebacks may be disputed using transaction records, shipping confirmations, and supporting documentation.

10. Contact Information

Chameleon Packaging

3711 Maple Avenue
Stockton, California, United States

Phone: +1 209-265-5539

Email: info@chameleonpack.com

Website: chameleonpack.com

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